Keeping tenants happy makes us happy, and landlords happy, and that has to be a good thing!

Whether you are looking for a temporary home or a place to make your own, we will work hard to ensure you are listened to and helped to the best of our ability.

Keeping tenants happy makes us happy, and landlords happy, and that has to be a good thing!

Whether you are looking for a temporary home or a place to make your own, we will work hard to ensure you are listened to and helped to the best of our ability.

Getting your tenancy right!

Starting a new tenancy is a big step, and getting things right from the beginning can make life so much easier.

Knowing what’s expected of you as a tenant and what you can expect from your landlord helps avoid any unnecessary stress.

A bit of preparation and clear communication goes a long way in creating a smooth and happy renting experience, so you can focus on enjoying your new home.

Getting your tenancy right with Greenway Property. We Take care of our lovely tenants in Truro, Falmouth and other areas of Cornwall.

Tenancy responsibilities

Once your tenancy begins, it’s your responsibility to look after the property. If any maintenance problems arise, let Greenway know straight away so we can address them promptly. You can reach out to us via phone, email, or social media. To ensure the property stays secure, always lock it properly, and if you’re planning to be away for an extended time, please inform us to meet insurance requirements for the landlord.

Inventories

An inventory will be prepared prior to the start of your tenancy and handed to you when you move in. You’ll need to review it, confirm its accuracy. This record is key, as it will be used to assess the condition of the property at the end of your tenancy. Checking it carefully helps to avoid any misunderstandings later on.

Inspections

At Greenway, we conduct routine inspections for all properties under our management to support both landlords and tenants. These inspections include both internal and external assessments of the property’s condition. After each inspection, a detailed report is prepared. Tenants will receive written notification in advance of the scheduled appointment.

Utilities

Unless you are in a property where utilities are included, at the start of your tenancy, we’ll take meter readings and include them in the inventory for your reference. We’ll also inform the local authority of the change in occupancy. To ensure everything is set up smoothly, we recommend that you contact the listed utility suppliers upon moving in to confirm your details and arrange payment methods.

Insurance

Tenants are responsible for arranging contents insurance to cover their personal belongings. Landlords, on the other hand, must ensure the property itself is covered by appropriate buildings insurance.

Fees

Fees are always a concern for tenants so we have made them transparent and clear for you to understand. Just click HERE.

"A great landlord cares about tenants, not just rent."

Izzie Randell, General Manager

"A great landlord cares about tenants, not just rent."

A Greenway principle

Important information

Deposit & Protection

All deposits of Assured Shorthold Tenancies (AST) must be protected with a UK government deposit protection scheme.

This keeps your deposit safe and gives everyone extra protection should there be difficulties at the end of a tenancy.

Find out more below.

FIND OUT MORE

References / Right to rent

Before you can rent in England, you need to prove your right to rent to your landlord.

How you prove your right to rent depends on your nationality and your immigration status.

When doing our reference checks this will be covered.

FIND OUT MORE

How to rent guide

Every tenant in the UK should receive a Department of Local Government and Communities “How to Rent Guide.” from their lettings agent.

A Guide which the tenant must confirm they have seen at the start of a new tenancy.

You can access your now below.

ACCESS YOURS

Need to report a problem

If you are currently one of our tenants and need to report a problem, please report it through your Arthur online app.

If you are staying with us via Cornwall Council, you should contact us via Whats App or our main telephone number: 01872 248526

Outside of office hours (9am - 5pm, Monday to Friday) please call our emergency line for any issues that can not wait until the office opens. This definitely includes water leaks - always call us if you have a leak!

For a gas leak call the UK's emergency gas helpline on 0800 111 999.

If you or the property are in danger, please call 999 before calling us.

Emergency line: 01872 248539

However this should only be used for an emergency such as leaking water, unsecure property or things that will endanger tenants.

How to report a problem with your property

One of our welcoming HMO living spaces.

RESPECT THE PROCESS!

Getting a new home can seem like a daunting process. that is why Greenway have made the whole thing as easy as they can. You can do everything online, even viewings if you wish.

So it should be as easy as1,2,3, well maybe a few more steps, but still easy!

1. GET IN TOUCH

BOOK A VIEWING!

We can book viewings in person or virtually if you have not yet moved to Cornwall. We try to be as flexible as we can

2. COMPLETE

ONLINE APPLICATION

If you like the property and want to proceed you will need to complete the online application form. This will need ID and references.

3. PAY

HOLDING DEPOSIT

If you are looking to secure a property quite far in advance we may ask you to pay a holding deposit to secure the property.

4. CREDIT CHECKS/ REFERENCES/ GUARANTORS

We will send you all the relevant forms to check suitability to stay in the property, and if required we will ask for a guarantor, but we can discuss this need with you.

5. PAY

SECURITY DEPOSIT

This is to go against any damages at the end of your stay, it will be held in an appropriate deposit scheme.

6. SIGN CONTRACT

& PAY RENT

You will need to sign an AST or licence to finalise your stay with Greenway, this can all be done online.

7. COLLECT KEYS

MOVE IN

We cannot wait to welcome you!

"Thank you. Your service, commitment to Tenants’ welfare and overall attention to detail have been exemplary"

Tenant: Jo

"I just wanted to say thanks for being such a great agency over the last couple years."

Tenant: Rebecca